Burlington Coat Factory
Burlington Coat Factory Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Burlington Coat Factory has 2.0 star rating based on 136 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Prices, Good prices, Great merchandise.
Cons: Horrible customer service, Managment unwilling to solve problems, Rude staff.Recent recommendations regarding this business are as follows: "Don't let anyone to down talk you no matter their position. Or make you think you are stupid", "don't buy their crap", "Shop anywhere but here", "Don't buy at BURLINGTON because you gonna end up wasting your money", "Not to Buy THERE again.which I Will advise elderly and disabled.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Burlington Coat Factory has 2.0 star rating based on 136 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Prices, Good prices, Great merchandise.
Cons: Horrible customer service, Managment unwilling to solve problems, Rude staff.Recent recommendations regarding this business are as follows: "Don't let anyone to down talk you no matter their position. Or make you think you are stupid", "don't buy their crap", "Shop anywhere but here", "Don't buy at BURLINGTON because you gonna end up wasting your money", "Not to Buy THERE again.which I Will advise elderly and disabled.".
Most users ask Burlington Coat Factory for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
The Burlington NC location of your store is...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Philadelphia, PennsylvaniaA shoe was on sale for $6.99. When I left my cart with the manager to use outside bathroom, he changed the price
Preferred solution: Get my shoe back and also get training for store associate
User's recommendation: Don't let anyone to down talk you no matter their position. Or make you think you are stupid
Falsely accused of stealing
Preferred solution: Full refund
I bought a luggage and the first time I used the wheel broke they don't want to exchange it because I used, non sense, because I used once and broke
- No exchange
- Even they merchandise it is defective
Preferred solution: Deliver product or service ordered
User's recommendation: Don't buy at BURLINGTON because you gonna end up wasting your money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ventura, CaliforniaHorrible horrible asm- rudest human I’ve spoken with in awhile. Needs to be in ANY OTHER PROFESSION OTHER THAN SALE/ customer service. Gave her the benefit of the doubt (maybe she had a bad day) no
Update!!!Still no word back from this store
Still zero follow up from them after I’ve contacted them well over 4 times Happened weeks of memorial day
2022) pics and voicemails saved. The reason Im shopping there late, weekly , is because its sad and lonely to go home without him there And he passed suddenly there also.
Rude cursing employees on sales floor.
, they talk loudly about customers they think are stealing , personal life matters. Never help customers willingly. I was a manager for macys years back. THEY WOULD NEVER have an asm as rude as Stephanie- not only did she NOT FOLLOW-THROUGH RETURING CALLS or checking cameras that night I was in shopping (she told me it would take her entire shift to go through 26 cameras and she didnt have the time) I was hysterical in tears that night closing , looking for my phone as other customers tried to help.
!! We got the long sob story couple days later over the phone about inventory coming up but she did not check for the phone on the cameras. Following Monday after inventory. Im heartbroken and that was my last lifeline to my kris.
I have seizures in my sleep that began last year and it takes my memories from me.
The phone kept the voicemails. And no my iCloud was full and they were not saved yet
- Great prices
- Messy
- Rude employees
Preferred solution: Let the company propose a solution
User's recommendation: Shop anywhere but here
970630****
Preferred solution: Let the company propose a solution
User's recommendation: don't buy their crap
Charges
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Columbus, OhioRude Actions of Employees
This complaint is about the store with the address of 1937 Star Shoot Pkwy
Lexington, KY, 40509
A friend of mine stopped by this store earlier today, the store was temporarily closed which of course is fine. Some of your incredibly rude employees were outside.
My friend and her son who is autistic walked to the door and realized it was closed. So she had to explain to him they couldnt go in, he didnt understand why they couldnt go in and started to become upset. The unprofessional staff at this location made comments under their breath about my friends son being bad while shooting ugly looks and continuing to make rude comments about my friends son behavior. Your staff needs trained on disabilities, and take courses on professionalism.
This was a senseless and ridiculous encounter that deeply hurt my friend. You will probably be getting several emails over this exact incident as it has rifled several feathers of her close friends.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Allentown, PennsylvaniaBad customer experience
I came into the store at 10 and this women sandy of the manger at the location in Allentown pa came up to me was a very rude and mean tone said said they were closing in 45 mins , I said okay . Next she said no dogs are allowed in the store to kick me and my husband and se just moved to Allentown so we needed to late night shop for some kitchen utensils and we said he is a service dog and she said that she didnt believe is and she needs to see a card or vest and we said we dont have it right now its at home , and then she said she had to call the emergency store number because were we not allowed to be in the store anymore and kicking us out . This really was aggravating, and my blood pressure was really high Im also pregnant and suffer from anxiety which is one the reasons we have a service dog and she just made this a lot for us my husband left the store and I stayed back to buy what I needed, the register broke on my line and she came and was rude to her employees and seem to be stumping around with an angery face since the moment I got there
- Good prices
Preferred solution: Apology
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo help
- Huge collection of brands
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaExtension
Preferred solution: Let the company propose a solution
For my job application
I need to speak with someone
Preferred solution: I’m trying to find out why I have a late charge on my Burlington card.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Miami, FloridaLines to long
Preferred solution: More cashiers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bayamon, BayamonDisabled clients have to make líne no matter what !
User's recommendation: Not to Buy THERE again...which I Will advise elderly and disabled.
I need my check stubs
Preferred solution: Copy of previous check stubs
About
Burlington Coat Factory Warehouse Corporation was started in 1924 with wholesale sales of ladies coats and junior suits. The first outlet store was opened in Burlington, New Jersey in 1972. The company offers extensive selections of men's and women's suits, sportswear, shoes, and accessories, as well as baby and youth apparel. At the stores there are also linen departments. Burlington Coat Factory stores also feature furniture, toys, home decor items, and gifts. Today, the Company is a national department store retail chain which offers current, high quality, designer merchandise at prices up to 60% below those at other department stores. Burlington Coat Factory operates more than 394 stores in 44 states nationwide.
Burlington Coat Factory is ranked 867 out of 4781 in Footwear and Clothing category
USA
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