Contact Information

Burlington Coat Factory Phone Numbers

Toll-Free Number:

  • (855) 355-2875


  • (609) 387-7800

Customer Service:

  • (855) 355-2875
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Corporate Office Address:

Burlington Stores, Inc.
2006 Route 130 North
Burlington, New Jersey 08016
United States



Other Info:

Customer Service Hours are:
Monday through Friday 8AM to 8PM EST.

We are closed on Easter, Thanksgiving, & Christmas.

Help in Social Networks:

Summary of Burlington Coat Factory Customer Service Calls

02:15 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Burlington Coat Factory to Ask about:

Payments and Charges Question:

  • “Billing problem”
  • “Verify payment”
  • “Is comenity bank who I pay my bill to”

Cards Question:

  • “Credit card”
  • “I have not recive my credit card.”
  • “Lost card”

Shipping and Delivery Question:

  • “I need my delivery” , Review # 1730044
  • “Missing items”
  • “Ask about shipping”

Request for Information Question:

  • “To find out where's my order”
  • “Check my balance”
  • “Concern” , Review # 1695281

Return/ Replace Question:

  • “Return”
  • “Treturn of a toxic smelling bathmat”

Employment Question:

  • “Need employment Termination verification letter” , Review # 1721083
  • “Employment”
  • “Cashier job in Pottstown PA”

Account Question:

  • “Tried to login to apply for credit card and locked out”
  • “Need to know my balance”

Refund Question:

  • “Refund”

Website/ Application Question:

  • “Application status”

Activation/ Cancellation Question:

  • “I made an order that was cancelled. But my money has not been refunded.”

Other Question:

  • “Ordered.multiple.same item on accident”
  • “Order issues” , Review # 1728804
  • “I need a paper signed by corporate for food stamps”

Burlington Coat Factory Rating Stats

2.0 out of 5 stars
based on 95 reviews
See all 179 reviews

Rating trend


Top Burlington Coat Factory Services

Customer Care, Manager, Cashier

Top Burlington Coat Factory Products

Gift Card, Website

Burlington Coat Factory Pros and Cons

Pros: Good prices, Prices, Great merchandise, Good service, Huge collection of brands

Cons: Horrible customer service, Managment unwilling to solve problems, Bad online service, Rude staff, Bad return policy


Burlington Coat Factory Warehouse Corporation was started in 1924 with wholesale sales of ladies coats and junior suits. The first outlet store was opened in Burlington, New Jersey in 1972. The company offers extensive selections of men's and women's suits, sportswear, shoes, and accessories, as well as baby and youth apparel. At the stores there are also linen departments. Burlington Coat Factory stores also feature furniture, toys, home decor items, and gifts. Today, the Company is a national department store retail chain which offers current, high quality, designer merchandise at prices up to 60% below those at other department stores. Burlington Coat Factory operates more than 394 stores in 44 states nationwide.

Burlington Coat Factory reviews and complaints

Burlington Coat Factory is ranked 280 out of 2472 in Footwear and Clothing category

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Burlington Coat Factory Stats

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