Burlington Coat Factory Phone Numbers and Emails

Toll-Free Number:

  • (855) 355-2875
Send Message

Customer Service:

  • (877) 213-6741
    Burlington credit card
  • (609) 387-7800

Burlington Coat Factory Emails:

Legal
Privacy Inquiries
Media
Is this your business?
PissedConsumer Club

Contact Information

Corporate Office Address:

Burlington Stores, Inc.
2006 Route 130 North
Burlington, New Jersey 08016
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9 AM - 6PM EST

Saturday: 10AM - 6PM EST

Easter, Thanksgiving and Christmas: Closed


Mailing Address:

General Counsel

1830 Route 130 North

Burlington, NJ 08016

Fax: +1 (609) 387-7071

More contact details

Burlington Coat Factory Rating Based on 136 Reviews

Rating details

2.0
more details
Customer service
Price Affordability
Location
Product or Service Quality

Rating stats

Rating trend

How Good is Burlington Coat Factory's Customer Service?

Christorpher Bej
Christorpher Bej
Feels Disappointed | Feb 28, 2024

Was treated like a criminal before I even enter the store….i will never stand behind a rope to enter any store to have my picture taken!! If you can’t get your stealing issues under control and need to take every customer’s picture I will never shop in your stores or online

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Marieta Mqs
Marieta Mqs
Feels Disappointed | Apr 13, 2023

Disgusted with the Dartmouth Store
Manager should be reprimanded
Dartmouth Mall is a high traffic mall
Corporate should be highly concerned

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Summary of Burlington Coat Factory Customer Service Calls

800 TOTAL
CALLS
02:30 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Burlington Coat Factory?

Payments and Charges Question:

  • “Make a payment”
  • “For my bill and I never received my card”
  • “Make payment”

Request for Information Question:

  • “One person on register other people doing other things in the store lying as long lady has two baskets and we couldn't get any assistance”
  • “Interviews question”
  • “Need help changing my address”

Shipping and Delivery Question:

  • “Didn't receive my credit card”
  • “Have not received my credit card or bill. Believe you may have the wrong address.”
  • “Have not received my credit card”

Cards Question:

  • “Stolen credit card”
  • “Misplaced or lost my credit card”
  • “Credit card”

Employment Question:

  • “For my job application”
  • “Problem with payroll”
  • “W2”

Return/ Replace Question:

  • “Got a credit from you in citrus Heights for stuff i returned went to use it and it had a zero balance. Took it back to store manager was supposed to get a hold of me and never did. Im alittle upset im out $220”
  • “Return”
  • “Juan didn't accept my returned bc he couldn't find my receipt in his computer”

Account Question:

  • “Credit merchandise balance”
  • “Close account”
  • “Forgot to add space number on my address”

Product/ Service Question:

  • “Hoodie defective will not allow return with receipt”
  • “I have a receipt less than three days old they saying they can't find the item in the system but it's on my receipt I can't get a refund I can't get a store credit so what am I supposed to do”
  • “Need to change order address”

Website/ Application Question:

  • “Application”
  • “I accidentally left one of my bags at checkout on July 9thish around 2200. Ive called 5 times and revisited the store 3 times. Left my name and phone number each and every freakin time. To date No one has contacted. Midwest City, OK”
  • “The website is not working.”

Staff Question:

  • “Customer service”
  • “Management get smart with staff”
  • “Customerservice”

Activation/ Cancellation Question:

  • “To cancel a inview and reschedule it”
  • “Cancel my order”
  • “To cancel a credit card application”

Refund Question:

  • “Unhappy. Refund policy not followed”
  • “Refund”

Other Question:

  • “Voucher”
  • “Store issue”
  • “Not move fast enough”

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